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1. Impartiality
Certification decisions are made solely on objective evidence, free from commercial, financial, or other undue influence.
Risks to impartiality are identified, analyzed, and reviewed by the Impartiality Advisory Committee.
No consultancy, internal audit, or system design services shall be provided to certification clients.
The same individual shall not both audit and review certification decisions.
2. Confidentiality
All information obtained during certification is treated as confidential, except where disclosure is required by law or accreditation body.
Clients will be notified in advance of any information intended for public disclosure.
Confidentiality obligations are reinforced through legally enforceable agreements with all personnel, subcontractors, and committee members.
3. Competence
Competence requirements are defined for all personnel involved in certification.
Assignment of auditors and decision-makers is based on demonstrated competence, education, training, and experience.
Competence is regularly reviewed and maintained.
4. Certification Decision-Making
Certification decisions are taken by competent individuals independent of audit activities.
Decisions are based solely on audit evidence and conformity with applicable standards.
Objectivity and independence are safeguarded in decision-making processes.
5. Complaints Handling
Complaints are received, reviewed, and resolved promptly and impartially.
Resolutions and corrective actions are communicated to complainants.
The complaints process is publicly available and monitored for effectiveness.
6. Appeals Handling
Clients may appeal certification decisions.
Appeals are reviewed by persons not involved in the original decision.
Appeals outcomes are communicated transparently and without bias.
7. Transparency and Public Information
Publicly available information includes certification processes, status of certifications (granted, suspended, withdrawn), impartiality commitments, and complaints/appeals procedures.
All other client information is treated as confidential unless disclosure is legally required.
8. Independence from Consultancy
Intercontinental Certification Sdn. Bhd. does not provide consultancy or internal audit services for certification clients.
Certification shall not be marketed or offered in conjunction with consultancy.
A two-year separation is required before providing certification to a client that received consultancy from a related party.
9. Obligations of Personnel
All employees, auditors, subcontractors, and committee members shall declare their impartiality status on regular basis.
Personnel are required to disclose any real or perceived conflict of interest immediately.
Top management is responsible for ensuring compliance with this policy. The Impartiality Advisory Committee provides independent oversight, reviewing impartiality risks and monitoring the effectiveness of controls. Intercontinental Certification Sdn. Bhd. affirms its unwavering commitment to impartiality, confidentiality, and integrity as the foundation of all certification services
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